An apology for Interruption of Service or mishandling

AN APOLOGY FOR INTERRUPTION OF SYSTEM OR SERVICE

Madam, Sir, [name of DESTINATAIRECONTACT NAME],

Thank you for your patience during the [week/month] while we supplement the implementation of our new interface or while we increase the capacity of [specify]. Unfortunately the optimization of the system or [specify] did not go as planned, however our technical team was able to put the system in a normal state.

We present our apologies for the disappointment that this has caused you and thank you for your patience while we were doing due diligence to resolve the problems.

Interventions have intensified during this [week/month] and we present you sincerely apologies for any delays in response to your requests. We are working to hard to solve all the problems.

We have received many suggestions for improvement of [specify]. We are working to implement several of them as soon as possible.

Thank you for your always renewed assistance.

Receive, dear, sincerely.

The Director-General

[NAME OF CEO]