Presentation of Excuses for delay in response to a com

PRESENTATION OF EXCUSE FOR DELAY IN RESPONSE

Mr [CONTACT name],

I regret to inform you that we are not able to deliver [products and quantities] on [DATE] in reference to your order form [number].

Given the information we have, we have the goods ready to shipping at least [number] days after the original date of delivery. I hope that you can expect up to this date there.

I would have liked well inform you of the delay immediately after having been informed to allow you to make your arrangements a little earlier if necessary. I can assure you, however, that your order remains valid and that we the deliver to you immediately after receipt of the goods.

I ask kindly accept our apologies for the delay and thank you for your understanding. If you have a question, do not hesitate to contact me.

Receive, dear Sir/Madam, my best regards.

The Director-General

[NAME OF CEO]