Presentation to apologize for reported unsatisfactory service

APOLOGY FOR POOR SERVICE

Mr [CONTACT name],

I would like to thank you for taking care of our questionnaire. It is with pleasure that we have news of our customers, from the moment their comments allow us to improve our service. I inform you that I did bring your comment to the attention of [name/position]. We will proceed with the necessary changes within [number of days/weeks/months].

Although the failure to service you have suffered does not happen often, no excuse this behavior failing on the part of our employees. We are sorry for the disappointment that this incident has caused you.

I thank, once again, your comments and will ensure that improvement is obtained. We hope that you will give us another chance to serve you.

Receive, dear Sir/Madam, my best regards.

The Director-General

[NAME OF CEO]