An apology and compensation for defective product

APOLOGY AND COMPENSATION AWARDS

Mr [CONTACT name],

We have received your letter of [DATE] in which you inform us that the [Product] that you bought is [NATURE of the problem]. Thank you for taking the care to inform us. It is thanks to clients like you that our product has been successful on the market.

We are sincerely sorry for this incident and send you to [NATURE of the COMPENSATION]. Although we take all measures to ensure that our products are [evoke the complaint], such incidents occur when passing.

We are grateful for bringing this to our attention to you and thank you for purchasing our products. If you have a question, do not hesitate to contact me.

Receive, dear Sir/Madam, my best regards.

The Director-General

[NAME OF CEO]