Action of Customer Service form

Use the form above to create your internal record of action and information on the satisfaction of your customers. Adapt it to the type of product or service you offer. Don't forget to circulate across the enterprise and form when you are personally involved. In principle, your employees must be able to handle several situations without your direct intervention. For example, if you sell goods and unsuitable products have been delivered, your employees can quickly send the appropriate products and arrange for the return of improper delivery. But if the products are customized or it's your most important client, you can decide to get involved personally in the process of resolution of the problem from the beginning.
And you want to be the last at which the form back. As such, you will yourself see all types of problems that arise and how employees resolve.
Explain clearly to your employees that this plug is not just a form more or a chore. It is a marketing tool and is an integral part of your efforts to satisfy your customers. Every employee must have it to move up the information when it is confronted with a situation that it cannot resolve. And everyone should be aware of the importance of the fact that these reports should be provided and the time needed for the circuit for the resolution of the problem. Don't forget to print them on a color paper to not lose sight on the table or in a basket.
This type of form helps you to prevent problems relating to customers and avoid the crack all making sure that there is someone who deals with them. It sends a strong signal to your employees. At first glance, there's a procedure to follow when a customer is not satisfied. Then, you consider their common sense and judgment to identify problems and suggest promptly (and apply frequently) solutions. Finally, you reinforce the message that your employees form a team and work to achieve the same objectives. In a company that works well, these are employees who are in direct contact with the client who initiate such forms and not Executive.