We work about unsuccessful delivery

WE ARE CURRENTLY WORKING ON DELIVERY NOT REACHED

Mr [CONTACT name],
I confess that I can't so far to understand what has happened to your delivery. I am still happy that you did not put time call us for verification.

We currently ship by air (at our expense) products that you have ordered [number of invoice], then I think that you'll get them in time for your promotional sale. They arrived on Thursday, allowing you to meet your obligation to advertising.

In the meantime, we are working on delivery not received. We need some answers to ensure what we do to you or any other person to unnecessary trouble. Once I will be informed of what has happened, I will inform you.

Thank you for helping us, and to have been at the height of the situation. With customers like you, we can make exploits.

Receive, dear Sir/Madam, my best regards.

The Director-General

[NAME OF CEO]