We take very seriously your complaint

WE TAKE YOUR COMPLAINT VERY SERIOUSLY.

Mr [CONTACT name],
Thank you for your letter of [DATE] regarding the problem you've had with [your product]. I appreciate your sincerity and I must admit that our products are not perfect. I present to you so my sincere apologies.

We take seriously your dissatisfaction. Indeed, your letter has been sent to most of the key people in our company, including the president. We are working to improve our internal processes and I hope that you will return to see us when we will have in place a best management approach of the problems associated with some of our products.

Receive, dear Sir/Madam, my best regards.

The Director-General

[NAME OF CEO]