Thanks for return of goods and change

REPLACEMENT OF THE RETURNED GOODS

Mr [CONTACT name],
We received the model [number] of your invoice [invoice number] and are pleased to substitute the [number] model which, we hope, will be much more appropriate to your needs. And as the [number] model is cheaper than the model [number], we have credited your account of [amount].

I have attached a copy of our new catalogue in which we presented our new line of products. Call me at the number above or use the coupon found on the catalog order whenever you want.

Receive, dear Sir/Madam, my best regards.

The Director-General

[NAME OF CEO]