An apology for unsatisfactory replacement product

AN APOLOGY FOR DISSATISFACTION WITH THE SUBSTITUTION PRODUCT

Mr [CONTACT name],
Thank you for your last letter expressing your dissatisfaction with the product in replacement of your command [command number].You have ordered [Product], but rather received [Product].

This is due to the fact that the product you ordered was not in stock at this time, we sent a product more expensive because we were trying to avoid any disappointment at your level. This model has several features that might please you:

• Benefit 1
• Advantage 2
• Advantage 3

If you are still dissatisfied with this product, please call me and I will do my utmost to help find another solution to this situation.

Receive, dear Sir/Madam, my best regards.

The Director-General

[NAME OF CEO]