Response to a request with notification to provide a substitute

YOUR REQUEST FOR PRODUCT SUSBSITUTION

Mr [CONTACT name],

I received your letter regarding [subject of the request].

Although we have a wide variety of [products], none of the models corresponds to the description you made. We have never manufactured [subject of the application].

You may send your request to Distributor below, who plays in the sector for several years and could find answer to your request:

• [NAME OF FIRM]
• [ADDRESS]
• [CITY, STATE, ZIP]

I regret not being able to help you more. Good luck!

Receive, dear Sir/Madam, my best regards.

Your name
Your function
your email