Response to a request for a missing product on the market model

SUBJECT: SUITE TO YOUR REQUEST ABOUT THE MODEL ABSENT ON THE MARKET

Mr [CONTACT name],

If you have not found our [product and model number] on the market, it is because we produce more. He was replaced by [number of new model] which offers the same finesse in the quality that our customers have benefited so far and can be purchased at [POINTS of sale].

I have attached a list of stores in your area where you can find our products to buy and thank you for choosing our product.

Receive, dear Sir/Madam, my best regards.

The Director-General

[NAME OF CEO]