Presentation of excuses and notification of shipment of goods in replacement

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AN APOLOGY AND NOTIFICATION OF EXPIDITION OF GOODS IN
REPLACEMENT

Mr [CONTACT name],
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We acknowledge receipt of your letter of [DATE] and are sorry to the problems you had with our product.

We have rigid standards in terms of quality control, but it often happens that there are a few imperfections which escape us as was unfortunately the case with your [Product].

We gave instructions that the replacement goods are delivered immediately. Your satisfaction is our prime concern and we really regret the setbacks you had to suffer.

Thank you for purchasing our product.

Receive, dear Sir/Madam, my best regards.

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