Notification of search for traces of goods

NOTIFICATION OF SEARCH FOR TRACES OF GOODS

Mr [CONTACT name],

Your [Product] has been repaired and has been sent to you by [the company] on [DATE]. We can only assume that it was lost in transit.

When we receive your letter, we immediately made the loss to our carrier and it is at work to find traces of the goods. We will have a report within two weeks.

Once we have located your [Product], we will send it immediately. If after two weeks, we do not manage to find the traces, we will send you a cheque for an amount corresponding to the [Product].

We present our apologies for the inconvenience caused.

Receive, dear Sir/Madam, my best regards.

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